Delivery & Returns policy
We ship using the Royal Mail’s tracked services.
Our subscription box takes 3-5 working days to arrive.
On our shop, you can choose 1st class tracked (2-3 working days) or 2nd class tracked (3-5 working days).
For all our deliveries, you’ll receive a tracking code and delivery updates via email.
Please note that we only accept refunds for unopened subscription boxes which has the paper tape fully in tact. If the box has been opened, we are not able to issue a refund.
We are happy to replace any damaged items after photographic evidence has been provided. To do so, please contact us at firstname.lastname@example.org.
Subject to your right to cancel, your shop item(s) or unopened subscription box may be returned to us within the period of 14 days from the date of delivery to you.
Please note that shop item(s) must be unused and in their original condition to receive a refund. We will not provide a full refund if the goods show signs of unreasonable use. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for such goods to be returned to you within 28 days of our notification.
To make a return, please get in touch with us via email@example.com, where we will provide you with a return address and returns form. The item(s) should be returned to us at the address given. We strongly recommend that you send the item(s) by Royal Mail Special Delivery (or an equivalent “signed for” delivery service) to ensure proof of postage and insurance for the item(s). We cannot be responsible for any item(s) which are lost in transit. Refunds will only be made to the card used to purchase the item(s).
Shorebox will refund the price of the products in full excluding the cost of delivery.
Find out everything else you need to know from our FAQs