Delivery & Returns policy
Please note that delivery times may be slower due to the pressure on the Royal Mail caused by COVID-19. Most deliveries are running on time, but please give a few more days for your parcel to arrive before contacting us. Take care & stay safe!
We ship using “Royal Mail Tracked 48”.
Delivery takes 2-3 working days from dispatch. We aim to dispatch your order within 48 hours of you placing it. In total, please expect to receive your order within 3-5 working days from placing it.
We’ll send you an email to let you know when we’ve dispatched it, which will contain your tracking information.
Please note that we only accept refunds for unopened subscription boxes which has the paper tape fully in tact. If the box has been opened, we are not able to issue a refund.
We are happy to replace any damaged items after photographic evidence has been provided. To do so, please contact us at firstname.lastname@example.org.
Subject to your right to cancel, your shop item(s) or unopened subscription box may be returned to us within the period of 14 days from the date of delivery to you.
Please note that shop item(s) must be unused and in their original condition to receive a refund. We will not provide a full refund if the goods show signs of unreasonable use. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for such goods to be returned to you within 28 days of our notification.
To make a return, please get in touch with us via email@example.com, where we will provide you with a return address and returns form. The item(s) should be returned to us at the address given. We strongly recommend that you send the item(s) by Royal Mail Special Delivery (or an equivalent “signed for” delivery service) to ensure proof of postage and insurance for the item(s). We cannot be responsible for any item(s) which are lost in transit. Refunds will only be made to the card used to purchase the item(s).
Shorebox will refund the price of the products in full excluding the cost of delivery.
Find out everything else you need to know from our FAQs