FAQs

We are still operating as normal during this time. Charlie is working as a one-man-band from home, so she is not putting anyone at risk by continuing to operate.

Please note that delivery times may be slower due to the pressure on the Royal Mail at this time. Most deliveries are running on time, but please give a few more days for your parcel to arrive before contacting us.

Take care & stay safe!

Shorebox is a subscription box for zero-waste products. Each month we put together a box of four eco-friendly items to help our subscribers reduce their plastic waste. Every product we feature is free from single-use plastic, and can be either composted or recycled — including its packaging.

We also have an online plastic-free shop where we stock more eco-friendly goodies. Subscribers get 10% off every order!

You’ll receive four zero-waste items per box, and every month you get to choose one of them from a choice of two.

The products range from toiletries, to items for the kitchen, things to take with you when out-and-about, homeware, and much more!

Feel rest assured that every product we feature in our boxes and shop is zero-waste, cruelty-free, and the majority of the time vegan — we offer vegan-friendly alternatives for our vegan subscribers.

We select products from small businesses who are passionate about producing high quality, eco-friendly goods, and who have high environmental standards themselves — whether that’s sourcing ingredients sustainably or ensuring Fair Trade. Find out more about the brands we work with via product descriptions on our shop.

If a product is zero-waste, no element of it has to be put in your rubbish bin. That means the entire product, including its packaging, can either be composted or recycled. The goal of zero-waste is for no rubbish to be sent to landfills. Landfill sites are seriously harming the environment, so the less we add to them, the better.

Zero-waste products are also free from unrecyclable plastic — which is a huge burden on natural environments, particularly the ocean. There are more than 5 trillion pieces of plastic littering the ocean, including a plastic island that’s twice the size of Texas. As a result, millions of marine animals die each year, mostly from mistaking plastic for food and ingesting it.

Switching to zero-waste products means your shopping choices won’t have a negative effect on the environment. You’ll reduce the amount of rubbish you throw away, and as you introduce more zero-waste products into your life, your plastic footprint will significantly shrink.

Our subscription costs £14.99 + £3.00 postage each month.

Please make sure you update your delivery address by the 1st of the month. If you need to change your address after this date, please email us (hello@shorebox.co.uk).

To change your address:

  1. Log into My Account (the icon on the far right of the navigation bar at the top).
  2. Under the “My Subscriptions” tab, select “View”.
  3. Select “Change Address”.
  4. Change your details and select “Save”.

Please do not just change your address at checkout when you submit your product choice, as this won’t update your subscription box delivery address.

If you’re unsure, please reach out to us.

Between 1st – 24th of the month:

When you first subscribe, you are billed immediately. 

Between 25th – last day of the month:

You won’t be charged until the 1st. This is because you will receive next month’s box instead. Your balance will show as £0.00 and we will take payment on the 1st of the following month.

The deadline to order the box for the month you’re currently in is up until 25th of the month. 

For all recurring boxes, we take payment on the 1st of the month.

Our delivery cycle:

We send our boxes out between the 5th – 10th of each month — woop! Please allow 2-3 working days for your box to arrive.

If this is your first box…

…and you’ve subscribed between 1st – 25th of the month, you’ll receive it within 3-5 working days from the day you place your order. You’ll then join our delivery cycle with the rest of your fellow subscribers. 

…and you’ve subscribed between 25th – last day of the month, you will join our delivery cycle. We will send your box between 5th – 10th of the month, and it will take 2-3 working days to arrive. 

Each month, you get to choose what one of your products in your box will be!

Don’t worry, if you forget, we’ll choose for you. We’ll always send you a vegan option.

You can choose your product any time from when we announce our next box.

  • If you are subscribed to our emails, you’ll be the first to know about our new box via our monthly newsletter. You’ll be prompted to choose your product. Subscribe here.
  • If you’re not subscribed to our emails, keep an eye out for the announcement on our social media channels, or check our website on the 25th-26th day of the month.

After your first box, make sure you pick your product by the 1st of each month.

Here’s how to do it:

Step 1: Head to My Account.

Step 2: Under the “My Subscriptions” tab, select “View”.

Step 3: Scroll down and select “Choose Product”.

Step 4: Choose your product from the drop down menu.

Step 5: Select “Add to Basket” and complete checkout.

You won’t be charged, this will just submit your choice to us.

You will see a confirmation screen and receive an email.

If you subscribed via Paypal, unfortunately these options aren’t available to you. Please email us your choice instead (hello@shorebox.co.uk).

Please email us with your new billing address (hello@shorebox.co.uk) so that we can update this information for you. Thank you!

Please make sure you update your payment details by the 1st of the month.

To change your payment details…

  1. Log into My Account (the icon on the far right of the navigation bar at the top).
  2. Under the “My Subscriptions” tab, select “View”.
  3. Select “Change Payment”.
  4. Change your details and select “Save”.

No! There are no hidden fees, including no cancellation fee.

*sad violin music* We’re sorry you’re thinking of leaving! To cancel, go to My Account (the icon on the far right of the navigation bar at the top), view your current subscription, and then select “Cancel”. 

If there’s anything we can do to improve, please let us know — we’d love to hear your feedback. Contact us at hello@shorebox.co.uk

Please be aware that if you cancel after the 1st of the month, you will still be charged for and receive next month’s box. Your cancellation will become effective the following month. Please make sure you cancel before the 1st of the month to avoid this.

Please make sure you cancel your subscription before the 1st of the month you intend to cancel. For example, if you don’t want the August box, cancel by 1st August. This ensures you won’t be charged and receive the next box.

You will only be charged if you didn’t cancel before the 1st of the month. After that, you won’t be charged again.

You can come back any time! Simply…

  1. Log into My Account with the email address you used to subscribe.
  2. Select “View” under the “My Subscriptions” tab.
  3. Select “Resubscribe”.

If you deleted or can’t remember your account details, you can just add the subscription to your Shopping Cart, and checkout like a normal online shop transaction.

Oh no! Please let us know through Live Chat or email hello@shorebox.co.uk and we’ll get it sorted quicker than you can say “Great Grandpa Joe”.

Could you have given us the wrong password? Click “Forgotten Password” on the login page and follow the instructions to set a new one. Check your Spam folder for the reset email. If you’re still having problems, please reach out to us (hello@shorebox.co.uk).

We only accept refunds for unopened subscription boxes which have the paper tape fully in tact. If your box has been opened, we are not able to issue a refund.

We are happy to replace any damaged items after photographic evidence has been provided.

To make a return, please get in touch with us via hello@shorebox.co.uk, where we will provide you with a return address. The item(s) should be returned to us at the address given. We strongly recommend that you send the item(s) by Royal Mail Special Delivery (or an equivalent “signed for” delivery service) to ensure proof of postage.

For the time being, we only deliver to the UK. Sign up to our mailing list to find out when this might change! 

Yes, but please note that your item(s) must be unused and in their original condition to receive a refund. We will not provide a full refund if the goods show signs of unreasonable use. In such circumstances, we will notify you that a reduced refund amount will be available, or you can choose to arrange for such goods to be returned to you within 28 days of our notification.

To make a return, please get in touch with us via hello@shorebox.co.uk, where we will provide you with a return address. The item(s) should be returned to us at the address given. We strongly recommend that you send the item(s) by Royal Mail Special Delivery (or an equivalent “signed for” delivery service) to ensure proof of postage.

We’re really sorry to hear that. If one of your items is damaged or missing, or if your parcel is damaged, please reach out to us and we’ll find a solution as soon as possible. Please provide images of any damage where possible to hello@shorebox.co.uk.

Please contact us and we’ll delete all the information you’ve shared with us.

As you’d expect, our own packaging is plastic-free! We use cardboard boxes (at least 40% recycled cardboard), paper tape (plastic-free, rubber adhesive), recycled paper stuffing, and a paper postcard. Any ink used is non-toxic. This is the same for our online shop packaging. We also reuse packaging, so please excuse slightly tatty boxes from time to time!

Sorry for the inconvenience! If you are subscribing between the 25th – 1st of the month, your cart total will show as £0.00 – the coupon requires an order value in order to work. Please feel free to subscribe without the coupon, and then contact us (hello@shorebox.co.uk) to let us know that we need to refund you by 10%. We will put your refund through on the 1st of the month, which is when we take payment. Thanks for your patience!

Please email us at hello@shorebox.co.uk so that we can delete your user account for you.

We’re proud to work with Tree Nation so that we can plant a tree for every order — including every subscription box and shop purchase — we deliver. Our carbon footprint is extremely important to us, so investing in tree planting will always be a priority.

Tree Nation enables us to plant trees via sustainable projects all around the world. We’ve planted over one thousand trees so far — check out our “forest” here!

Ready to reduce plastic?