Terms & Conditions
Orders and Contracts
Shop item(s) and box subscriptions may be ordered by clicking on the box or item you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the “Submit Order” button on the checkout page.
Your order constitutes an offer to Shorebox to buy a box subscription or product. All orders are subject to acceptance by Shorebox. Shorebox is not obliged to accept your order and may, in its discretion, decline to accept any order. Where Shorebox accepts your order, it will confirm such acceptance to you by sending you an email that confirms that the product has been dispatched.
By purchasing a monthly subscription, you acknowledge that your subscription has an initial and recurring payment and you accept responsibility for all recurring charges prior to cancellation. Your subscription will be automatically extended for successive monthly periods, at the original subscription rate. You will be charged on the 1st of every calendar month. Any cancellations need to be done prior to 6pm of the 1st day of the previous month to prevent the charge for that month. To cancel your subscription at any time, log into your account or email us at firstname.lastname@example.org and we will do it for you.
Prices include VAT. Delivery costs will be added when you view the items in your shopping basket.
Your order will be fulfilled by the delivery date set out in the confirmatory email or, if no delivery date is specified, then within a reasonable time of the date of the order. You recognise, though, that occasionally because of problems sourcing stock from our suppliers or for other reasons beyond our control it is possible that orders may be delivered more than 30 days after the order.
We reserve the right to change the billing cycle for our monthly subscription service.
Consumer Rights and Cancellation
You may cancel your shop item(s) or first subscription box order and receive a refund at any time before your order is delivered and up to 14 days afterwards, beginning on the day after you receive the products. In this case, you will receive a full refund of the price paid for the products in accordance with our refund policy (see below).
Each subscription box is for these purposes a single order forming part of a regular delivery of goods, so you can only return an unopened subscription box and receive a refund within 14 days of receiving your first monthly box. You can of course cancel your subscription at any time, but it is only if you do it within this initial 14 day period after your initial subscription that you will be entitled to a refund.
To cancel your order, please inform Shorebox by email (email@example.com), giving your name, address and order reference. You must return the products to Shorebox within 14 days of notifying us of the cancellation, in the same condition in which you received them, and at your own cost and risk. Shorebox has a right to deduct from your refund amount any reduction in value of the products caused by your handling of the products beyond what is necessary.
Please provide proof of postage for the return of your order, in the rare event that it is lost in transit.
If you cancel an order within the 14 day cancellation period (see above), Shorebox will refund you within fourteen days of the day of our receipt of the returned products.
We strive to ensure that the information on the Site and the App is complete and reliable. Certain information may contain pricing errors, typographical errors and other errors or inaccuracies which we may correct without liability. We also reserve the right to revise, suspend, or terminate an event or promotion at any time due to inventory, shortages, or user breach (including after an order has been submitted and/or acknowledged). We do not guarantee that all products described on our Site will be available.
Using the website
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